FAQ

1. Is this store a legitimate business?
Yes. We operate as an online retail store and are responsible for order processing, customer support, and after-sales service.

2. Where do you ship from?
Orders are shipped from our fulfillment partners depending on product availability and destination.

3. How long does order processing take?
Orders are typically processed within 1–3 business days before shipment.

4. How long does shipping take?
Shipping times vary by location. Estimated delivery times are displayed during checkout.

5. Will I receive a tracking number?
Yes. Once your order ships, a tracking number will be sent to your email.

6. What payment methods do you accept?
We accept secure payment methods available at checkout, including major credit and debit cards.

7. Is my payment information safe?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store payment details.

8. Can I cancel or modify my order?
If your order has not been processed yet, please contact us immediately. Once shipped, changes may not be possible.

9. What is your return and refund policy?
We accept returns and refunds for eligible items according to our Return & Refund Policy. Please review that page for full details.

10. What if my order arrives damaged or incorrect?
Contact our support team with photos of the issue, and we will assist you promptly.

11. How do I contact customer support?
You can reach us via our Contact page or by email. We typically respond within 24–48 business hours.